REFUND AND RETURN POLICY
ProTurf Solutions Group LLC
TurfPro EnzymesTM
Effective Date:March 1, 2926]
Last Updated: February 18, 2026
This Refund and Return Policy (“Policy”) is issued by ProTurf Solutions Group LLC (“Company,” “we,” “us,” or “our”) and applies to purchases of TurfPro EnzymesTM and any related
ProTurf-branded products (collectively, “Products”) made through our website, direct invoice, authorized channels, or other Company-approved sales platforms.
By placing an order or purchasing Products, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to be bound by this Policy.
1. DEFINITIONS
1.1 “Order” means any purchase transaction for Products.
1.2 “Delivery Date” means the date the carrier confirms delivery to the shipping address on file.
1.3 “Unopened” means factory-sealed, unused, and not tampered with, including cap/seal integrity.
1.4 “Defect” means a manufacturing or packaging defect present at the time of shipment, as reasonably determined by the Company.
1.5 “Final Sale” means items designated as non-returnable at time of purchase.
2. RETURN ELIGIBILITY
2.1 Standard Returns (Unopened Products Only). Subject to this Policy, the Company may accept return requests for Products that are Unopened and unused, provided that:
(a) the return request is submitted within fourteen (14) calendar days after the Delivery Date, and
(b) the Product is returned in its original packaging in resalable condition, and
(c ) proof of purchase is provided, and (d) the Product has not been stored, handled, or transported in a manner inconsistent with label instructions or reasonable care.
2.2 Opened or Used Products. Due to the nature of enzymatic liquid products and safety considerations, opened, used, partially used, or unsealed Products are not eligible for return except as expressly provided under Section 3 (Damaged/Defective/Incorrect Products).
3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
3.1 Transit Damage or Leakage. If Products arrive damaged, leaking, or visibly compromised, Customer must notify the Company within five (5) business days of the Delivery Date. Photographic documentation and other verification may be required.
3.2 Incorrect Products Shipped. If an incorrect Product is received, Customer must notify the Company within five (5) business days of the Delivery Date. The Company may require photos of the received items and the packing materials.
3.3 Resolution. Upon verification, the Company may, at its sole discretion:
(a) replace the Product, or
(b) issue a refund to the original payment method, or
(c ) issue store credit, or
(d) provide another commercially reasonable remedy.
4. NON-RETURNABLE ITEMS
The following are not eligible for return or refund unless required by applicable law:
(a) opened, used, or partially used Products,
(b) Products that have been diluted, mixed, transferred, altered, or combined with other substances,
(c ) Products damaged due to improper storage, misuse, or application outside label instructions,
(d) bulk orders, custom orders, special orders, or wholesale orders,
(e) Products marked Final Sale, and
(f) any Products returned without prior return authorization.
5. RETURN AUTHORIZATION PROCESS
5.1 Return Authorization Required. All returns require prior written authorization (“RMA”) from the Company. Returns shipped without authorization may be refused and returned to Customer at Customer’s expense.
5.2 How to Request an RMA. Customer must submit a return request through the Company’s contact method listed on the website or order confirmation, including:
(a) Customer name and order number,
(b) shipping address,
(c ) Product name(s), quantity, and purchase date,
(d) reason for return, and
(e) any supporting photographs if applicable.
6. SHIPPING AND HANDLING
6.1 Return Shipping Costs. Unless the return is due to Company error or verified defect, Customer is responsible for return shipping costs and the risk of loss during return shipment.
6.2 Non-Refundable Shipping Fees. Shipping and handling charges are non-refundable except where required by law or where the Company determines the return is due to Company error.
7. REFUND PROCESSING
7.1 Refund Method. Approved refunds will be issued to the original payment method unless otherwise required by law.
7.2 Timing. Refunds are typically processed within seven (7) to ten (10) business days after the Company approves the return. Bank processing times may vary.
7.3 Partial Refunds. The Company reserves the right to issue partial refunds if returned Products are not in original condition, are damaged, or are missing parts, unless the return is due to Company error.
8. PERFORMANCE-BASED REFUND LIMITATION
8.1 No Refund Based Solely on Results. Product performance depends on variables outside the Company’s control, including turf condition, infill type, organic load, application method, climate, and maintenance practices. Therefore, refunds are not provided solely based on subjective dissatisfaction with results, unless required by applicable law or the Company determines a verified Defect exists.
9. POLICY ABUSE AND FRAUD
The Company may refuse returns, refunds, or replacements in cases of suspected misuse, repeated claims, fraud, or violation of this Policy.
10. GOVERNING LAW AND VENUE
This Policy is governed by the laws of the State of Arizona, without regard to conflict of law rules. Any dispute arising out of or related to this Policy shall be brought in the state or federal courts located in Maricopa County, Arizona, unless otherwise required by applicable law.
11. SEVERABILITY
If any provision of this Policy is held unenforceable, the remaining provisions shall remain in full force and effect.
12. MODIFICATIONS
The Company may modify this Policy at any time. The Policy in effect at the time of purchase will apply to that purchase unless required by law.
Company Contact (Returns and Support):
ProTurf Solutions Group LLC
ProTurfSG@gmail.com
602-755-9285